The survey of more than 2,000 employees by Ultimate Software also found that 75 percent of employees say approachability is the most important quality in an effective manager, but only half of employees say they have an approachable manager.
For 93 percent of employees, trust in their direct boss is essential to staying satisfied at work, and over half of employees surveyed say that if they aren’t satisfied at work, they can’t put forth their best effort.
Ultimate Software, based in Weston, Florida, said the employee-manager relationship “matters a great deal when it comes to job satisfaction and retention.”
The survey, released Monday, is “a wake-up call for companies of all sizes to get serious about better training, coaching and guidance for managers, so these relationships remain strong,” said Adam Rogers, chief technology officer at Ultimate Software, which specializes in human resources software.
Jason Dorsey, president and co-founder of the Center for Generational Kinetics, a research organization in Austin, Texas, said the results “highlight the long-standing belief that people don’t leave companies, they leave managers.”