Not the best way to handle overbooking

'We just prayed and prayed and prayed': Woman dies after nearly getting sucked out of Southwest jet
Associated Press
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April 17, 2018
April 17, 2018 11:08 PM EDT
These Facebook photos posted by passenger Marty Martinez show engine and window damage to Southwest Airlines Flight 1380 after an emergency landing in Philadelphia on Apr. 17, 2018. Passenger Jennifer Riordan (inset) hit by shrapnel that smashed a window and later died from her injuries.
PHILADELPHIA — A Southwest Airlines jet blew an engine at 32,000 feet and got hit by shrapnel that smashed a window, setting off a desperate scramble by passengers to save a woman from getting sucked out. She later died, and seven others were injured.
Passengers dragged the woman back in as the sudden decompression of the cabin pulled her part way through the opening, but she was gravely injured.
The pilots of the plane, a twin-engine Boeing 737 bound from New York to Dallas with 149 people aboard, took it into a rapid descent and made an emergency landing in Philadelphia as passengers using oxygen masks that dropped from the ceiling said their prayers and braced for impact.
“I just remember holding my husband’s hand, and we just prayed and prayed and prayed,” said passenger Amanda Bourman, of New York. “And the thoughts that were going through my head of course were about my daughters, just wanting to see them again and give them a big hug so they wouldn’t grow up without parents.”
The dead woman was identified as Jennifer Riordan, a Wells Fargo bank executive and mother of two from Albuquerque, New Mexico. She was the first passenger killed in an accident involving a U.S. airline since 2009. The seven other victims suffered minor injuries.
In this 2017 photo, Jennifer Riordan, of Albuquerque, N.M., poses for a photo in Albuquerque. (Marla Brose/The Albuquerque Journal via AP)
Passenger Marty Martinez did a brief Facebook Live posting while wearing an oxygen mask. He posted, “Something is wrong with our plane! It appears we are going down! Emergency landing!! Southwestflight from NYC to Dallas!!”
After the plane landed, he posted photos of a damaged window near the engine.
The National Transportation Safety Board sent a team of investigators to Philadelphia.
In a late night news conference, NTSB chairman Robert Sumwalt said a preliminary examination of the engine showed evidence of “metal fatigue.” One of the engine’s fan blades was separated and missing. The blade was separated at the point where it would come into the hub and there was evidence of metal fatigue, Sumwalt said.
The engine will be examined further to understand what caused the failure. An investigation could take 12 to 15 months. Photos of the plane on the tarmac showed a missing window and a chunk gone from the left engine, including part of its cover. Sumwalt said part of the engine covering was found in Bernville, Pennsylvania, about 70 miles (112 kilometres) west of Philadelphia.
A Southwest Airlines plane sits on the runway at the Philadelphia International Airport after it made an emergency landing in Philadelphia, on Tuesday, April 17, 2018. (David Maialetti/The Philadelphia Inquirer via AP)
Southwest said Tuesday night that as a precaution it would inspect similar engines in its fleet over the next 30 days.
Passengers commended one of the pilots for her cool-headed handling of the emergency. She walked through the aisle and talked with passengers to make sure they were OK after the plane touched down.
“She has nerves of steel. That lady, I applaud her,” said Alfred Tumlinson, of Corpus Christi, Texas. “I’m going to send her a Christmas card, I’m going to tell you that, with a gift certificate for getting me on the ground. She was awesome.”
Tracking data from showed Flight 1380 was heading west over Pennsylvania at about 32,200 feet (10 km) and travelling 500 mph (800 kph) when it abruptly turned toward Philadelphia.
Bourman said she was asleep near the back when she heard a loud noise and oxygen masks dropped.
“Everybody was crying and upset,” she said. “You had a few passengers that were very strong, and they kept yelling to people, you know, ’It’s OK! We’re going to do this!”’
In a recording of conversations between the cockpit and air traffic controllers, an unidentified crew member reported that there was a hole in the plane and “someone went out.”
Tumlinson said a man in a cowboy hat rushed forward a few rows “to grab that lady to pull her back in. She was out of the plane. He couldn’t do it by himself, so another gentleman came over and helped to get her back in the plane, and they got her.”
The engine on a Southwest Airlines plane is inspected as it sits on the runway at the Philadelphia International Airport after it made an emergency landing in Philadelphia, Tuesday, April 17, 2018. (Amanda Bourman via AP)
Another passenger, Eric Zilbert, an administrator with the California Education Department, said: “From her waist above, she was outside of the plane.”
Passengers struggled to somehow plug the hole while giving the badly injured woman CPR.
Passengers did “some pretty amazing things under some pretty difficult circumstances,” Philadelphia Fire Commissioner Adam Thiel said.
As the plane came in for a landing, everyone started yelling to brace for impact, then clapped after the aircraft touched down safely, Bourman said.
National Transportation Safety Board Chairman Robert Sumwalt briefs reporters at National Airport in Arlington, Va., Tuesday, April 17, 2018, about the Southwest Airlines plane incident in Philadelphia. (AP Photo/Susan Walsh)
“We were very lucky to have such a skilled pilot and crew to see us through it,” Zilbert said. “The plane was steady as a rock after it happened. I didn’t have any fearing that it was out of control.”
The last time a passenger died in an accident on a U.S. airliner was 2009 when 49 people on board and one on the ground were killed when a plane operated by Colgan Air for Continental Connection crashed on a house near Buffalo, New York.
Southwest has about 700 planes, all of them 737s, including more than 500 737-700s like the one in Tuesday’s accident. It is the world’s largest operator of the 737. The 737 is the bestselling jetliner in the world and has a good safety record.
Southwest CEO Gary Kelly said in Dallas that there were no problems with the plane or its engine when it was inspected Sunday.
The jet’s CFM56-7B engines were made by CFM International, jointly owned by General Electric and Safran Aircraft Engines of France. CFM said in a statement that the CFM56-7B has had “an outstanding safety and reliability record” since its debut in 1997, powering more than 6,700 aircraft worldwide.
Last year, the engine maker and the Federal Aviation Administration instructed airlines to make ultrasonic inspections of the fan blades of engines like those on the Southwest jet. The FAA said the move was prompted by a report of a fan blade failing and hurling debris. A Southwest spokeswoman said the engine that failed Tuesday was not covered by that directive, but the airline announced it would speed up ultrasonic inspections of fan blades of its CFM56-series engines anyway.
“There’s a ring around the engine that is meant to contain the engine pieces when this happens,” said John Goglia, a former NTSB member. “In this case it didn’t. That’s going to be a big focal point for the NTSB — why didn’t (the ring) do its job?”
In 2016, a Southwest Boeing 737-700 blew an engine as it flew from New Orleans to Orlando, Florida, and shrapnel tore a 5-by-16-inch hole just above the wing. The plane landed safely. The NTSB said a fan blade had broken off, apparently because of metal fatigue.
Engine explodes on Southwest Flight 1380
Southwest passengers wore their oxygen masks ‘wrong’ during emergency landing – here’s the right way | Toronto Sun
Delta tied woman with MS to wheelchair; supervisor cursed at her, son claims
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April 25, 2018
April 25, 2018 11:38 AM EDT
Nathan Saliagas tweeted April 2 that Delta's actions left his mother bruised and crying. (Nathan Saliagas/Twitter)
ATLANTA — A woman with multiple sclerosis says Delta Air Lines employees tied her to a wheelchair with a blanket when they didn’t have a chair that could accommodate her disability, and her son says a supervisor cursed at her as she wept.
Maria Saliagas tells WSB-TV that Delta usually provides a wheelchair with straps because she can’t sit up on her own. Nathan Saliagas tweeted April 2 that Delta’s actions left his mother bruised and crying.
He tweeted a photo of his mother and tagged Delta and several local journalists. Delta spokesman Anthony Black says the company regrets “the perception our service has left on these customers.” The company offered the family 20,000 SkyMiles, but they want changes in the disability policy.
Nathan Saliagas says he’s complained to federal transportation officials.
Delta tied woman with MS to wheelchair; supervisor cursed at her, son claims | Toronto Sun
Edmonton woman says Air Canada booted her off flight because of non-contagious rash
Canadian Press
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April 27, 2018
April 27, 2018 11:30 AM EDT
Jeanne Lehman poses in this undated handout photo. An Edmonton woman says she was publicly humiliated and booted off an Air Canada flight after a rash was mistakenly labelled as contagious.HO / THE CANADIAN PRESS
HALIFAX — An Edmonton woman says she was publicly humiliated and booted off an Air Canada flight after a rash was mistakenly labelled as contagious.
Jeanne Lehman, a community activist and officer with Immigration, Refugees and Citizenship Canada, said she is seeing a psychologist for mental trauma she endured boarding a plane at Halifax Stanfield International Airport.
“How they treated me, I didn’t feel like someone who is an important client,” she said in a phone interview. “I feel, like, rejected and (given a) lack of consideration, you know. This is a shame for me.”
Lehman is a black, French-speaking woman who calls the treatment systemic racism.
Her trouble began when a rash appeared on the right side of her face during a trip to Halifax last week. Over the course of two days, the rash got worse and left her eye swollen.
“At first I thought it was because I ate a lot of seafood and thought it was an allergy.”
She went to an emergency room on Friday where the doctor told her she had a non-contagious rash and was OK to travel.
Upon boarding, she said she asked a flight attendant for a window seat because she felt self-conscious about her raised, rough skin. Her eyelid was nearly swollen shut.
She said she told the attendant that she wasn’t contagious and she was given a window seat. But before take-off, Lehman said she saw a woman wearing gloves and a face mask walk towards her.
“She said ‘Take all your belongings and follow me.’ I said, ‘for what?”‘
Lehman said what happened next keeps her up at night.
“She said to me ‘You are contagious, I cannot leave you on the plane.’ I said ‘Ma’am, not only am I not contagious, even if I was this isn’t the way you should say it, loudly, telling everyone I am contagious.”‘
Lehman said passengers were taken off the plane while attendants disinfected her seat.
She said the pilot announced on a PA system that a passenger was contagious and had to be removed for the safety of other passengers.
“I started crying because everyone was looking at me. I was very embarrassed. I never know that this thing could happen to me.”
Lehman said she was escorted to Halifax’s QEII hospital by Air Canada staff to get a doctor’s diagnosis. She said she was told she wouldn’t be able to board unless she provided a doctor’s note.
Lehman said the emergency room doctor diagnosed her with shingles and gave her a note confirming she is safe to travel.
Air Canada staff gave her a hotel room and food vouchers to accommodate her overnight stay, and she was sitting first class on a plane to Toronto the next day.
At Toronto’s Pearson International Airport, she said she was asked again to provide her doctor’s note before boarding another plane to Edmonton.
“I wasn’t treated like a first-class person,” she said.
Lehman said Air Canada would have treated her differently had she been white, and added that the airline should have been more accommodating by offering services in French.
Air Canada responded to a request for comment via email.
“We cannot provide details about individual customers for privacy reasons,” the email said. “We acted out of an abundance of caution. Regrettably, the situation resulted in inconvenience for some customers.”
Lehman said one Air Canada employee informally apologized to her, but the airline has not formally apologized.
Edmonton woman says Air Canada booted her off flight because of non-contagious rash | Toronto Sun
Oh please! Get real.


Jeanne Lehman, a community activist and officer with Immigration, Refugees and Citizenship Canada, said she is seeing a psychologist for mental trauma she endured boarding a plane at Halifax Stanfield International Airport.

“How they treated me, I didn’t feel like someone who is an important client,” she said in a phone interview. “I feel, like, rejected and (given a) lack of consideration, you know. This is a shame for me.”
Lehman is a black, French-speaking woman who calls the treatment systemic racism.


She should read the fine print.
captain morgan
She needs to visit the psychologist in order to approach the Courts for a large monetary award..... After all, she'll never be an accomplished pianist after this
Co-pilot sucked halfway out of plane after windshield cracks over China | Toronto Sun
Man reportedly punches pregnant, deaf woman and service dog on plane
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May 18, 2018
May 18, 2018 8:12 PM EDT
Hazel Ramirez (top left) claims a man punched her and her service dog during a flight to Orlando, Fla. (ClickOrlando)
ORLANDO, Fla. — A deaf woman who is 5 months pregnant says a man punched her in the stomach and hit her service dog during a confrontation on an airplane as it arrived at a Florida airport.
Hazel Ramirez says she and her partner, Matthew Silvay, were confronted Thursday by Timothy Manley, who objected to their service dog, Zariel, a Great Dane.
Manley says the dog triggered his wife’s allergies as the flight from Colorado Springs to Orlando was making its descent.
An Orlando Police Department report says Manley punched the dog, upsetting Ramirez and Silvay, who yelled at Manley. Ramirez says she was punched during a subsequent physical confrontation with Manley.
Officers took statements and referred the case to the FBI. Ramirez says she plans to press charges.
Man reportedly punches pregnant, deaf woman and service dog on plane | Toronto Sun
Last edited by spaminator; May 19th, 2018 at 02:21 PM..
Dead dog found on Delta flight during Detroit-area airport layover
Associated Press
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June 3, 2018
June 3, 2018 4:43 PM EDT
File photo of a Pomeranian. (Getty Images)
ROMULUS, Mich. — An eight-year-old pet Pomeranian has died during an airline layover at Detroit Metropolitan Airport.
WXYZ-TV and WDIV-TV report that the dog was flown in a pet carrier from Phoenix and was headed to Newark, N.J. It was found dead Wednesday morning in its carrier in a cargo facility at the airport, southwest of Detroit in Romulus.
Delta Air Lines says a flight attendant checked on the dog about 6 a.m. The attendant checked again about two hours later and the dog was dead.
Delta tells WXYZ-TV in a statement that it is “conducting a thorough review of the situation.”
Earlier this year, a French bulldog puppy died after a United Airlines flight attendant told its owner to put the dog’s carrier in an overhead bin.
Dead dog found on Delta flight during Detroit-area airport layover | Toronto Sun
IT'S a BOMB!!!
Bloody blanket from dog that died on Delta flight returned to owner, lawyer says
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June 4, 2018
June 4, 2018 11:25 PM EDT
This undated photo provided by Michael Dellagrazie of Staten Island, N.Y., via his attorney Evan Oshan, shows Dellagrazie's Pomeranian named Alejandro, who was found dead in its carrier Wednesday, May 30, 2018, at a cargo facility at Detroit Metropolitan Airport. (Courtesy of Michael Dellagrazie via AP)AP
ROMULUS, Mich. — A bloody blanket was among the items returned to a New York man whose dog died while travelling with Delta Air Lines, the man’s attorney said Monday.
Evan Oshan, a lawyer for the Pomeranian’s owner, said he’s still awaiting the results of a necropsy on Alejandro. The 8-year-old dog was found dead in his carrier last Wednesday at a cargo facility at Detroit Metropolitan Airport.
The dog was making a temporary stop in Michigan on its way to Newark, New Jersey, from Phoenix. Alejandro had been flying alone in the cargo section, Oshan said.
Oshan said he’s puzzled by the bloody blanket.
“It was wet. They couldn’t get the blood stains out. There was an attempt to clean it,” said Oshan, who wonders whether someone was trying to cover up what happened.
He said the dog’s carrier was also washed, possibly eliminating evidence.
Delta told WXYZ-TV that a flight attendant checked on Alejandro about 6 a.m. The dog was dead two hours later.
“We lost a family member,” owner Michael Dellagrazie of Staten Island, New York, said.
Delta spokesman Michael Thomas said in a statement the airline is focused on the well-being of all the animals it transports.
“Delta is conducting a thorough review of the situation to ensure this does not happen again and have been working directly with Alejandro’s family to support them however we can,” he said.
Thomas added that Delta offered to have the dog evaluated by a veterinarian to find out why it died, but the family did not agree to it.
“The family now has Alejandro and we continue to offer our support,” Thomas said.
Oshan said the dog passed a physical before the flight from Phoenix.
Bloody blanket from dog that died on Delta flight returned to owner, lawyer says | Toronto Sun
Toronto lawyer files complaint against WestJet, says he was racially profiled
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July 7, 2018
July 7, 2018 1:00 PM EDT
A pilot taxis a Westjet Boeing 737-700 plane to a gate after arriving at Vancouver International Airport in Richmond, B.C., on Monday February 3, 2014.DARRYL DYCK / THE CANADIAN PRESS
TORONTO — The Canadian Transportation Agency is investigating a complaint from a Toronto lawyer who claims he was racially profiled by WestJet.
Selwyn Pieters, who is black, says the incident happened when he was trying to check in for a WestJet flight to Toronto on July 2, at the conclusion of a weeklong trip to Trinidad and Tobago, where he was doing legal work.
Pieters says the employee at the check-in counter told him he had been flagged by the company, as he was travelling with a one-way ticket, and asked him how he purchased his tickets.
He told The Canadian Press that he thought it was strange because WestJet would know he purchased tickets directly from their website. He also took video of the questioning on his cellphone.
Pieters says in his complaint that after he answered the questions, he was told he could not check in and police officers from The Airports Authority of Trinidad and Tobago “approached” and “surrounded” him. Pieters was eventually allowed to board his flight.
WestJet CEO Edward Sims emailed Pieters after receiving a copy of the complaint, apologizing for his experience and saying WestJet doesn’t tolerate discrimination, adding he will respond further after reviewing the incident.
“I was very concerned about my safety,” Pieters said. “I was also offended that WestJet’s approach to being accountable to a customer is to put it in the hands of the police.”
Pieters said he told police that he refused to delete his cellphone footage, explaining that they’d need a warrant, and also declined to show his video recording the WestJet employees.
An officer told him he’d been labelled by WestJet as “non-co-operative,” Pieters said, noting the police left after determining there was no disturbance.
Pieters said he considered buying a ticket from Caribbean Airlines instead, but gave WestJet “one last effort” to allow him to check in and he was allowed to board the flight.
“I felt a violation of my dignity and human rights as a passenger,” Pieters said of the encounter. “It is embarrassing and shameful to be stereotyped.”
WestJet’s apology doesn’t address his concerns but “it is a start,” said Pieters, who has filed complaints regarding racial profiling before.
Last year he settled his Human Rights Tribunal complaint with the Law Society of Upper Canada after he alleged he was barred from entering the Osgoode Hall headquarters.
The Canadian Transportation Agency said it has received Pieters’ complaint and is looking into the matter.
Air China plane plummets 25,000 feet thanks to vaping pilot
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July 13, 2018
July 13, 2018 11:17 AM EDT
This file photo taken on April 6, 2017 shows Air China planes parked at the Beijing Capital International Airport.WANG ZHAO / AFP/Getty Images
Chances are vaping on an airplane probably isn’t a good idea.
The co-pilot aboard a domestic Air China flight from Hong Kong to Dalian on Tuesday plummeted 25,000 feet in 10 minutes.
According to the South China Morning Post, the Civil Aviation Administration of China (CAAC) has launched an investigation into the incident involving Air China flight CA106. A CAAC official told Chinese media the unidentified co-pilot had smoked the electronic cigarette aboard the plane and attempted to turn off the air circulation fans to prevent the vapour from spreading to the passenger cabin.
In desperation, the pilot reportedly hit the wrong switches, which dropped oxygen levels in the plane, triggering altitude warnings.
Oxygen masks were deployed in the Boeing 737 jet that carried 153 people. The plane then dropped to 10,000 feet before climbing back to about 24,000 feet before arriving in Dalian with sub-par oxygen levels in the cabin.
CAAC official Qiao Yibin said “severe punishment” will be handed “in accordance with laws and regulations,” as reported by CNN.
In a statement to the South China Morning Post, Air China initially said if an “investigation reveals the crew violated regulations, the company will deal with those responsible with zero tolerance.”
After an investigation, the entire nine-person crew aboard flight CA106 was fired and the pilots could lose their licenses, CNN reported.
No one was injured during the incident. CAAC stated the investigation is ongoing.
This is China. The severe punishment is that the pilot will be taken out back and shot.
Mom: Airline agent mocked 5-year-old girl's 'Abcde' name
Associated Press
November 29, 2018
November 29, 2018 11:48 AM EST
A Southwest Airlines plane sits on the runway at the Philadelphia International Airport on April 17, 2018.David Maialetti / The Philadelphia Inquirer via AP / Files
SANTA ANA, Calif. — A woman says a Southwest Airlines agent in Southern California mocked her 5-year-old daughter’s ‘Abcde’ name when they were preparing to board a flight home to Texas.
KABC-TV reported late Wednesday that Traci Redford accused a gate agent at Orange County’s John Wayne Airport of laughing at her daughter’s name and posting a photo of her boarding pass on social media.
The girl’s name is spelled with the first five letters of the alphabet and is pronounced “AHB-sih-dee.”
Redford says the family was pre-boarding because her daughter has epilepsy.
She says she asked the agent to stop and that someone saw the social media post and notified Southwest.
Southwest issued a statement apologizing to the family. The airline says it has followed up with the employee.