Telus is disgusting


roshu74
#1
I cancelled my services within 1 month because of Telus's misleading advertisement and was told there were no dues remaining.

I kept getting invoices. So I filed BBB Complaint and asked them to send me the detailed terms of how these charges were there and where was the reference of this on the Telus website or in their advertisement.

I got a call from Telus Collections and they said the guy who spoke to me for no dues made a mistake but they will give me 50% off.

I just know that I cancelled their crappy service within 1 month and I am now happy with Shaw and Primus Broadband Phone service.

Why do I keep getting my invoices. I am at a point of claiming my time and dues for the harassment that I am going through. Telus has still not been able to cross verify my conversation where their rep told me that there are no dues from me neither they have been able to pin point any details of terms and conditions where they can invoice me $250!

Roshan
 
MoOgleDoll
#2
By any chance do you still have the Telus phone that was under the contract?
 
david
#3
I just tried buying a share plan and several phones online from them, and thought I got a good deal, until I got the email confirmation, which showed my "two can share for as low as $35" was actually two can share for as low as $83.90, with absolutely no extra calling features added.
I tried cancelling the order five minutes later, but after two days have no response.
Now, the part that concerns you, if I don't cancel it before it starts, as soon as the service contract is in effect I owe $2160 if I cancel.
That is, I return all three phones, stop using their service, but pay the greater of $100 or $20/month/phone for the duration of the contract.
Contracts can not be cancelled, in other words.
If you do, you still pay, you just don't get the service you're paying for.
It's nice that they give you a discount after you cancel though, instead of paying the full $35/month for two phones on a share plan, I only have to pay $40/month when I stop using them.
Wait a minute, I pay more after I cancel the contract?

Oh yeah, I forgot, the undisclosed $6.95/month/phone "system maintenance fee" brings their advertised "2 can share 4 35" up to $41.95, so I would actually save $1.95 per phone per month if I cancelled their service.

Wow! Are these guys service providers or lawyers?
 
MikeyDB
#4
I had a similar experience with Rogers Cable in London Ontario.

We are experiencing the results of a social decay into anarchy, powered by the greed and de-humanization of the bean-counters. Our education system has been so hobbled in the name of preserving nonesense notions that children with poor educations are now the service representatives and public interface to a system of "business" that is more than prepared to do whatever it takes to relieve you of your prosperity in the name of increasing the prosperity of the wealthy.

But hey we've embraced the lies and artificiality of the system we contributed to through not demanding and actively seeking justice. Law is not justice and law is now used by the unscrupulous to defraud and steal while the wealthy use lawyers as weapons.
 
hermanntrude
#5
i just moved into edmonton. I think I was fortunate... originally i was trying to get a telus phone line set up but they took so long to do it i asked shaw if they could do it faster and they did. Called telus back and told them to stuff it. also told them why shaw was better than them. Lucky escape i suspect.
 
DurkaDurka
#6
Quote: Originally Posted by MikeyDB View Post

I had a similar experience with Rogers Cable in London Ontario.

Our education system has been so hobbled in the name of preserving nonesense notions that children with poor educations are now the service representatives and public interface to a system of "business" that is more than prepared to do whatever it takes to relieve you of your prosperity in the name of increasing the prosperity of the wealthy.

Even those jobs are being shipped overseas now Mikey, why pay them $10.00/h in Canada when you can outrource the same position for $3.00/h in India.
 
hermanntrude
#7
<mock indian accent> Hello sir and thank you for calling Telus. My name is albert, how may i help you today?

<me> say the lords prayer in english

<indian fellow> [fluttering of pages in the manual] er... pardon me sir i cannot help you with this, would you like to hear about our sharing plans?
 
DurkaDurka
#8
Quote: Originally Posted by hermanntrude View Post

<mock indian accent> Hello sir and thank you for calling Telus. My name is albert, how may i help you today?

<me> say the lords prayer in english

<indian fellow> [fluttering of pages in the manual] er... pardon me sir i cannot help you with this, would you like to hear about our sharing plans?

That about sums it up... Technical support is usually one of the first customer facing jobs that gets shipped to India, due to large ammounts of people with Computer Science degrees willing to work for the cheap.
 
MikeyDB
#9
Stop it Herm yer killin me...
 
DurkaDurka
#10
Cell phone porn, who would have thought..

http://www.theglobeandmail.com/servl...echnology/home

Naked ambitions put Telus on the spot

First Canadian carrier to offer adult content going after market that's expected to generate $14.5-billion (U.S.) in revenue between 2006 and 2011


CATHERINE MCLEAN
With a file from Associated Press

When Telus Corp. launched its latest business initiative last month, it opted not to advertise the fact that it was Canada's first wireless carrier to do so. Maybe for good reason.
Word soon got out that Telus's wireless division had entered the "adult content" business, and the Vancouver-based company was bombarded with complaints. More than 100 upset customers threatened to take their business elsewhere, but so far Telus has not blinked. It says it's only offering what's now universally available.
"The reality is it's already out there on today's handsets that are equipped with Internet browsers," Telus spokesman Jim Johannsson said.
Cellphones are just the newest outlet for porn. Telus already offers pay-per-view adult content on its TV service, like other providers.


"Mobile is the latest channel for the distribution of adult content and with the increasingly rapid roll out of 3G services, incorporating enhanced mobile video and graphics capabilities, it promises to be one of the most intriguing," an analyst at British-based telecommunications analyst firm Juniper Research wrote in a report last year.
The market for adult content for mobile devices is expected to generate $14.5-billion (U.S.) in revenue between 2006 and 2011, according to Juniper.
Rivals Bell Canada and Rogers Wireless don't currently sell adult content on cellphones, but wouldn't comment on their plans.
The mobile porn industry has undergone rapid growth. It started with text and black-and-white pictures, according to Luc Prieur, chief executive officer of PhoneBox Entertainment, which sells porn pictures and videos on its websites and through carriers. Demand picked up significantly with the launch of colour cellphones in 2002, and video-enabled models a few years later, he said. Revenue at PhoneBox is climbing 40 per cent annually.
Mr. Prieur said Europe is a larger market right now for this content. "It's a surprise move from Telus," he said. "North America is very shy about adult content."
Telus's content, which costs between $3 and $4 (Canadian) for downloads of porn pictures and video, requires age verification and it is legal for downloading in Canada, according to Mr. Johannsson. Users must enter their full name and credit card information to access the content. Parents can turn off the web browser function on children's phones so they can't access the content.
"We can't make adult content go away," Mr. Johannsson said. "What we can do is equip parents with the information they need to make informed choices and the tools to manage the risks."
According to a new study released by University of New Hampshire researchers, 42 per cent of kids aged 10 to 17 using the Web said they had seen online pornography in the past year.
Telus had received 135 complaints as of last Thursday, according to Mr. Johannsson, who couldn't comment on cancellations other than to say he expects it will be a "small fraction" of subscribers.
"What's to stop the guy next to me on the sky train or the bus from viewing whatever he wants, next to my daughter as she rides into town?" said Gordon Keast, 54, a public relations executive from White Rock, B.C.
 
hermanntrude
#11
why would u spend $4 to download a poxy tiny little video, or picture, on a phone, when you could get it online for free?

people stupid enough to do it should have their money thrown away
 
DurkaDurka
#12
Quote: Originally Posted by hermanntrude View Post

why would u spend $4 to download a poxy tiny little video, or picture, on a phone, when you could get it online for free?

people stupid enough to do it should have their money thrown away

I agree with you 100%.... suckers are plentiful though.
 

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