Ever buy new but it ended up being old technology


Air Advocate
#1
Ever think your buying a new cell phone but found out when you went to get it repaired they had no parts to repair it since it was such an old phone? I was sold this cell phone from bell mobility was assured it was a new phone even after i asked directly and expressed my concerns since a newer staff member told me the phone was three years old even though it was still brand new. How do you get customer service on this one? Any suggestions? i had a great package it was 400 minutes any time with 1000 incoming minutes and this was a few years back. Now i still have collection companies wanting the money for the cell phone contract. Why should i pay them if they did not return the phone?
 
hermanntrude
#2
sorry man but if u sign the contract u pay the cash. it seems that when you buy a cellphone here u got to take more advice than just that of the guy selling it to you
 
Air Advocate
#3
the manager was the one that mislead me by assuring me it was a new phone it was maybe a month and a half before i had to return it for repair. This is when i learn they had no more parts to repair the cell phone because it was so old mean while i just got it a month and a half before.
 
hermanntrude
#4
I tend to assume the guy who's selling me something is a liar and a cheat.
 
tamarin
#5
Welcome to the world of aggressive obsolescence! I've met similar walls in the last five years. But don't be docile. Let them have it, both rhetorical guns blazing.
 
westmanguy
#6
Tell me about it?

How awful is it getting contracted into Rogers for 3 bloody years.

I can't wait to leave Rogers Wireless...
 
Air Advocate
#7
do you think many people would get involved
 
smilingfish
#8
What? Such things happen there too?
 
lena
#9
yeah its called hubby
 
Sparrow
#10
A while back it was either w-five of market place who had a program on the same problem you are having. The person who had the problem didn't give up, it too quite a while and many arguments with Bell but she finally got a new phone however I don't remember is she had to pay because of the contract. You could check with consumer affairs. GOOD LUCK
 
Dexter Sinister
#11
If I've understood you correctly, you returned a cell phone for repair 6 weeks after getting it, they couldn't repair it, they didn't give it back to you, or give you another one, you're stuck with the contract fees for a service you didn't get to use because you didn't have a cell phone, and now they're sending a collection agency after you for them. That right?

I hope you kept the paperwork you got when you bought the cell phone and signed the service contract, and any additional paper afterwards, like correspondence you had with the vendor when things went wrong. That's your only chance. The law's view generally is that if it isn't in writing, it didn't happen. There should have been a least a minimal warranty on the cell phone itself, and it certainly should have been longer than 6 weeks. Most such warranties state the vendor will repair or replace the item, at their option, within the warranty period. They did neither, so you might have a Small Claims Court case against them. There's probably no recourse on the service contract though. It's unlikely to say anything about whether you're able to use the services or not, or have a cell phone or not, all it'll give you is a certain amount of air time at a certain cost, and whether you use any of it or not you still have to pay.

Buying the cell phone and the air time are two separate transactions, though that's rarely made clear at the time of purchase. Any service provider will happily sell you any amount of air time you want, and won't care whether or not you have a working cell phone that enables you to use it. You may be stuck with that one. Chalk it up to bitter experience, next time read the paperwork carefully, and deal with somebody else. On the other hand, this is really bad PR for the vendor (not that they seem to care much about that kind of thing), so you might get some satisfaction by going public with it and trying to embarrass them into treating you decently. But you'll need a very thick skin and a lot of determination to pull that one off. I'm sure they've got lawyers whose sole responsibility is to piss off people like you.
 
snowles
#12
For the most part, you signed the contract, so there's nothing you can do. What I usually tell customers is to go home and figure out if it is the phone they want. Just typing in the model number into google will give you all the info. you need, including when it debuted. The only other thing you can do is to file a complaint with Bell Mobility's retention department, and tell them you will just buy it out and never go with them again unless they will replace it with a newer model phone at the repair depot. It may not always work, but it's worth a shot.

And what's with the whining about the length of contract on Rogers? You chose to sign for three years. You had the option to sign for 3, 2, 1 or monthly, or on pay-as-you-go before you signed the contract; snoozing is tantamount to losing. It's the same thing with any cell company in Canada.
 
snowles
#13
Quote: Originally Posted by Air Advocate View Post

the manager was the one that mislead me by assuring me it was a new phone it was maybe a month and a half before i had to return it for repair. This is when i learn they had no more parts to repair the cell phone because it was so old mean while i just got it a month and a half before.

The nature of retail is to try and rid the store's inventory of old stock, because it will only devalue as time progresses; if they can get rid of it on a poor sucker (sorry), then it keeps the store from losing out on profit, and allows them to stock a newer phone in its place.

The problem with many of the new phones is that their shelf life is actually really short (between 4-6 months) because of model upgrades or defects in the phone that are not discovered before hitting the market.
 
snowles
#14
Quote: Originally Posted by Dexter Sinister View Post

There should have been a least a minimal warranty on the cell phone itself, and it certainly should have been longer than 6 weeks. Most such warranties state the vendor will repair or replace the item, at their option, within the warranty period. They did neither, so you might have a Small Claims Court case against them.

Actually, all cell phones carry a one year warranty either through the vendor or the purchasing store, and AA did the proper thing by bringing it in to be repaired. The unfortunate thing is, when you bring the phone in to be repaired and they are all out of replacement parts (either through shortage or unavailability) there is no mandatory timeline in which to return the phone; without contacting the repair depot (either yourself or through the purchased store) they are under no timeline to return it.

What you should have done is to enquire about a 'loaner phone', which you could transfer your account information onto, done either at the store level, over the phone with customer service or by borrowing a friend's extra or a used phone and transferring the account onto the other phone. The other thing would have been to phone Bell and, if they were unwilling to do a loaner phone exchange (unlikely, since you can buy older used phones directly from them), would be to either: a) bitch and complain until you get the phone service suspended until the repair was completed or; b) simply buy our the remainder of the contract, which would have cost you a lot less money.
 
Air Advocate
#15
if a sells person mislead you in any way then they are liable for it?
 
Dexter Sinister
#16
Only if you can prove it.
 
Just4Me
#17
You've never bought a computer before, have you?
 
Air Advocate
#18
Usually they have upgrades for computers software at least there is no upgrading a crappy phone from bell mobility. And the nerve for them to think they can rent you a cell phone while they fix it for you.
The thing that gets me is your cell phone provider seems to only be selling you air at the same time getting you committed to a separate company that may or may not have manufactured a good product.
As we all know reception, coverage, dropped calls have been a long term problem.
You would also think if they give the impression in there advertising the statements they make would be true. If that is the case when they say nation wide coverage, did it specifies there would be areas with little to no reception?
I was so surprised just 60 miles away from the place you got the phone and i couldn’t even get a call.
So are businesses suffered while they have a contract to insure they get paid for what ever service they provide
 

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