An Ontario man was shocked when he recently won more than $10,000 at a casino, only to be told he wasn’t eligible to collect his winnings.
Marando won $2,000 on a black-and-white $2-coin slot machine and was paid his winnings. But when he won $10,000 on the same machine, he was taken in a room, told he couldn’t have the jackpot and escorted off the property.
Seventeen years ago, when he felt he was spending too much, he signed a form to self-exclude himself from gaming facilities. Marando said, as the years passed, he forgot about the form.
Last September, Ontario Lottery and Gaming introduced a new rule intended to help problem gamblers: “As part of our support of a self-excluder’s commitment to stop gambling, self-excluded individuals are not permitted to win prizes.”
According to the OLG’s Play Smart website, self-exclusion can apply to gaming sites; including casinos, charitable bingo and gaming and internet gaming.
Gaming sites have implemented facial recognition technology to help “identify anyone enrolled in gaming Self-Exclusion who attempts to re-enter a gaming site by comparing their facial images from site security cameras.”
If those individuals are detected, staff will remove them and they may be charged with trespassing.
Since the new rule came into effect, the OLG said 29 people who have won jackpots have been denied their winnings.
Ont. man denied $10,002 jackpot over casino 'self-exclusion' rule | CTV News (external - login to view)