Not the best way to handle overbooking


tay
#181
A 47-year-old New Jersey woman says United Airlines flight attendants did nothing to stop a visibly drunk man from sexually harassing her and kept feeding him more booze on a flight last month, according to a report.

Jennifer Rafieyan says the man was already intoxicated when he boarded the flight from Newark to Phoenix and needed help from two flight attendants just to make it to his seat next to her, according to an account of the incident.

Rafieyan said the 64-year-old man rubbed her legs, grabbed her knee, kissed her hands and put his head on her shoulder, the report said. The man then grabbed a pen and notepad out of her hand and wrote "PASIONAT NITE XX,"

Rafieyan, a married mother of three who was traveling with her 12-year-old daughter, said that when she reported the man's behavior to flight attendants they said they were sorry, but that nothing could be done. She was also told the man harassed a flight attendant, the report said.

Despite her complaints, Rafieyan said the man was allowed to continue ordering drinks. He downed three more whiskeys and a small bottle of wine, the report said.

While he didn't touch Rafieyan again, the man got belligerent during the rest of the flight, she said. He accused multiple people of stealing his passport and refused to sit down until a flight attendant said the plane would be diverted and forced to make an emergency landing.

When Rafieyan, a resident of Warren in Somerset County, wrote to United on March 29 to tell them what happened on the flight they responded with an apology by email and sent her four $100 travel vouchers.

The Federal Aviation Administration doesn't allow airlines to board passengers who are visibly intoxicated. United has a similar policy that it can deny entry to a flight to someone who is drunk.

Drunk harassed N.J. mom on flight, but United kept booze flowing, report says | NJ.com (external - login to view)
 
personal touch
#182
Now to find that right lawyer who can implement positive change and become a billionaire and famous doing it!
Constitutional application is desired in this lawyer
United will spin!accountability,obligations,regulatory application will prevail!
Can't wait to view who the good Doctor will chose as his good lawyer
Let the games begin!
 
bobnoorduyn
#183
Quote: Originally Posted by CorduroyView Post

So back on topic, the man dragged off the plane should have been able to use a second amendment solution to defend his seat. This is the sort of tyranny Thomas Jefferson warned you about. Isn't it about time to water the tree of liberty with the blood of patriots?


Firearms are only allowed on board by authorized personnel, you waive your 2nd amendment right at the security checkpoint, you have a choice, don't proceed beyond that point, or secure your guns in your checked baggage.
 
tay
#185
The headlines tell us Delta will pay up to $10,000 for bumping you but I wonder how many people will ever see that. There maybe a few in the coming weeks as a 'PR' stunt but as we see below, there won't be many.....


Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.

United is taking steps too. It will require employees seeking a seat on a plane to book it at least an hour before departure, a policy that might have prevented last Sunday's confrontation.

On Friday, a United spokeswoman said the airline changed its policy to require traveling employees to book a flight at least 60 minutes before departure. Had the rule been in place last Sunday, United Express Flight 3411 still would have been overbooked by four seats, but United employees could have dealt with the situation in the gate area instead of on the plane.

Delta Air Lines is moving to make it easier to find customers willing to give up their seats. In an internal memo obtained Friday by The Associated Press, Delta said gate agents can offer up to $2,000, up from a previous maximum of $800, and supervisors can offer up to $9,950, up from $1,350.

United said it is reviewing its compensation policies. The airline would not disclose its current payment limit.

Other airlines said they were examining their policies. American Airlines updated its rules to say that no passenger who has boarded the plane will be removed to give the seat to someone else.

None would describe their limits on paying passengers.

Delta no doubt hopes that gate agents and their supervisors won't need to make maximum offers, and the financial cost to the airline is likely to be limited. If Delta paid $9,950 to every person it bumped involuntarily last year, that would total $12 million. Delta earned nearly $4.4 billion.

Raising the limits "lets them solve some PR problems" and might head off U.S. Transportation Department regulations to curb overbooking, said another travel blogger, Gary Leff. "They can say, 'Look, we're already solving the problem.'"

An AP analysis of government data shows that in 2015 and 2016, Delta paid an average of $1,118 in compensation for every passenger that it denied a seat. Southwest Airlines paid $758, United $565, and American Airlines $554.

After the incident in Chicago, critics questioned why United didn't offer more when no passengers accepted the airline's $800 offer for volunteers to give up their seats.

"If you offer enough money, even the guy going to a funeral will sell his seat," said Ross Aimer, a retired United pilot.


News from The Associated Press (external - login to view)


United is equal opportunity in their horrible treatment of customers, they even threatened to arrest a rich white guy in first class!

Itís hard to find examples of worse decision-making and customer treatment than United Airlines (external - login to view) having a passenger dragged from an overbooked plane. But Unitedís shabby treatment of Geoff Fearns, including a threat to place him in handcuffs, comes close.

United passenger threatened with handcuffs to make room for 'higher-priority' traveler - LA Times (external - login to view)
 
tay
#186
Airline Apologizes For Strapping Man To Roof Of Plane Due To Oversold Flight




 
petros
#187
Keep in mind Homer Simpson was an Astronaut too.
 
spaminator
#188
dao he say dao security come and he wan go home.
 
personal touch
#189
I would love to audit this case, preferably the lawyer of the victim,it would be fun

I have heard a few Stewards stories,bullies!

I bet if you view the overbooking history some important stats will be gleaned
The question is where will United begin to disclose the information sought?
United would be their own interest hire independent information audits to start internal rearranging,
There overbooking policies and interviews is where they start
 
spaminator
#190
Airline passengers need to be protected | MARIN | Columnists | Opinion | Toronto
 
Cliffy
#191
Bet you didn't know that United Airlines was voted #1 in Chinese Take Out.
 
spaminator
#192
United changes policy after passenger removal controversy | World | News | Toron
 
tay
#193
Itís hardly surprising that the customer experience of non-premium passengers is neglected given they are so unprofitable for airlines

Economics tutors should thank United Airlines. The hapless company has furnished them with a perfectly intuitive case study in the power of financial incentives.

Was the right answer to a lack of volunteers to be bumped from the overcapacity Chicago to Louisville flight last week to select one at random and then drag the unfortunate from his seat when he refused to accept?

Or was it, as many have suggested, to increase the compensation offer until someone willingly came forward?

Unitedís gross misjudgement on this occasion seems to have been the fruit of a bad general policy. As the Wall Street Journal has pointed out (external - login to view), other US airlines with higher overbooking rates have fewer ďinvoluntary removalsĒ than United. Why? It seems the answer is that they offer more generous incentives to encourage passengers to volunteer to be bumped. Volunteers receive gift cards rather than travel vouchers with the same airline. They may have the same nominal value but passengers, naturally, prefer the greater choice that comes with gift cards.

But thereís still something of an economic mystery lingering in the background. How, itís been asked, could an airline ever be so out of touch as to consider treating one of its passengers like United treated Mr Dao, even before the heavies of the Chicago airport police were summoned?

And how could the companyís chief executive, Oscar Munoz, have been so catastrophically cloth-eared as to (at least initially) defend the removal and even blame Dao for not vacating his seat with good grace? Doesnít United grasp that treating its customers well is the very reason it exists?

Well, only up to a point.

Economics tutors might also consider a lesson in the economic incentives of the airline as well as of the passengers. Airlines make surprisingly little money from the regular passengers who fill the back of their planes. Around two-thirds of their revenue is estimated (external - login to view) to come from a minority of business and first-class customers, with their flatbeds, generous legroom and other perks.

On short-haul flights there are also vanishingly small profit margins per passenger. This is the fundamental reason for the famously unsentimental treatment of passengers by the likes of Ryanair. Such budget carriers also make much fatter margins from selling expensive snacks on the flight, which is the reason why stewards are often more engrossed in their trolley-rolling duties than ensuring the comfort of passengers.

Intense competition is forcing more prestigious carriers in the same direction. British Airways has provoked outrage with its decision to cut complimentary meals on short-haul flights and to sell Marks & Spencer sandwiches instead. It may even do the same for long-haul soon.

Airlines, when it comes to the lower end of the market, compete on price rather than service nowadays. Most of us donít fly frequently enough for customer loyalty to be a major concern for airline management.

Itís not all bad news. Since deregulation in the 1980s and the advent of internet booking airline consumers have benefited enormously in many ways. Prices have tumbled in real terms and the number of routes has risen. But the regular customer experience has, for most of us, gone in the opposite direction.

The problem is that we labour under a cognitive dissonance, retaining a mental image of air travel as something for which one might wear a suit and tie and be served a three-course meal. But today flying is more like travelling by cross-country bus rather than stepping onto the deck of a luxury cruise ship. Or, if itís a cruise ship, most of us are locked in steerage (external - login to view).

The treatment of David Dao by United Airlines is a lesson in the economics of air travel | The Independent (external - login to view)
 
spaminator
#194
United CEO says no one will be fired for dragging incident | World | News | Toro
 
spaminator
#195
Aviation officer says man dragged off United flight was 'flailing and fighting'
 
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