Newbie
Posts: 7 
Location: Kozani, Greece
Location: Kozani, Greece
January 15th, 2006, 03:58 PM
In response to Bobbie16, everything that you wrote sounds very typical of what I heard from Rogers execs. It was made very clear what Rogers' policy is - and I understand that they had their policy. The problem however is their policies. I wasn't made aware of ANY of their stupid little corporate quirks before signing on - but because I was dealing with Rogers, I had to play things their way. Bottom line - you can make all the excuses in the world but it does not change the fact that there was a better way to do business; a more customer oriented way; but Rogers chooses to put their customer last and just rape them for every cent they have.
I told them they can keep my $400 damage deposit and apply it to whatever is owing. They still wanted an extra $230 bucks for all their 'extra charges'. I told them one month in advance but they had this thing were they have a 'billing cycle' and I just happened to call the day after my billing cycle started, so I'd have to wait another 30 days. I turned the phones off for those 30 days and they still billed me another $110 in charges. I still to this day have not paid my final Rogers bill. Their collection company came after me, and I had my lawyer contact the collection company and inform them that any collection would be unlawful as I did not owe any monies. We heard nothing more after that.
One other note - I solved my calling charge problem. I moved to Greece. I cannot begin to express how ANCIENT the Canadian wireless systems are. In Greece there are 220 wireless phones per 100 people. Yeah, there are more phones than people if you can believe that. While you can get a plan from the cell carrier and avoid paying a lot of money for outbound calls, most people buy prepaid cards for their phones. The great thing about phones here is that even normal land line phones pay for every call. Since the phones are set up in that manner, then if you call a cell phone from a land line, the higher charges appear on YOUR phone bill. This means that everyone can carry a cellular with them with absolutely no money on it, and receive all the calls they want (they just won't be able to call anything other than emergency numbers). Furthermore, they have 3G service practically everywhere in the country now (vodafone), and although it has not caught on very much outside Athens, you CAN do video calls anywhere within the country.
WiMAX is starting to become very popular now as a wireless networking technology, and a lot of cell providers are eyeing it as a way to expand to a new market. With the amount of towers up in Greece, the entire country could have high speed internet broadband within a few months... all it would take would be adding some extra radios onto each tower.
Amazing.
Thinking back to the crap I went through with Rogers and all however, I will say this much. The moment you don't get what you paid for (contract or not), return it. If they won't refuse it, then you get a witness, go into the store and you and the witness sign a paper in front of the clerk showing that they refused to take the products back. Once that is done - start a small court claim. You'd be suprised at how successful you can be.
Quoting
I know this is dragging up an old post but I thought I'd point a few things out.
Ok I have worked with Rogers phones for 3 1/2
years now ... (snipped short)
years now ... (snipped short)
In response to Bobbie16, everything that you wrote sounds very typical of what I heard from Rogers execs. It was made very clear what Rogers' policy is - and I understand that they had their policy. The problem however is their policies. I wasn't made aware of ANY of their stupid little corporate quirks before signing on - but because I was dealing with Rogers, I had to play things their way. Bottom line - you can make all the excuses in the world but it does not change the fact that there was a better way to do business; a more customer oriented way; but Rogers chooses to put their customer last and just rape them for every cent they have.
I told them they can keep my $400 damage deposit and apply it to whatever is owing. They still wanted an extra $230 bucks for all their 'extra charges'. I told them one month in advance but they had this thing were they have a 'billing cycle' and I just happened to call the day after my billing cycle started, so I'd have to wait another 30 days. I turned the phones off for those 30 days and they still billed me another $110 in charges. I still to this day have not paid my final Rogers bill. Their collection company came after me, and I had my lawyer contact the collection company and inform them that any collection would be unlawful as I did not owe any monies. We heard nothing more after that.
One other note - I solved my calling charge problem. I moved to Greece. I cannot begin to express how ANCIENT the Canadian wireless systems are. In Greece there are 220 wireless phones per 100 people. Yeah, there are more phones than people if you can believe that. While you can get a plan from the cell carrier and avoid paying a lot of money for outbound calls, most people buy prepaid cards for their phones. The great thing about phones here is that even normal land line phones pay for every call. Since the phones are set up in that manner, then if you call a cell phone from a land line, the higher charges appear on YOUR phone bill. This means that everyone can carry a cellular with them with absolutely no money on it, and receive all the calls they want (they just won't be able to call anything other than emergency numbers). Furthermore, they have 3G service practically everywhere in the country now (vodafone), and although it has not caught on very much outside Athens, you CAN do video calls anywhere within the country.
WiMAX is starting to become very popular now as a wireless networking technology, and a lot of cell providers are eyeing it as a way to expand to a new market. With the amount of towers up in Greece, the entire country could have high speed internet broadband within a few months... all it would take would be adding some extra radios onto each tower.
Amazing.
Thinking back to the crap I went through with Rogers and all however, I will say this much. The moment you don't get what you paid for (contract or not), return it. If they won't refuse it, then you get a witness, go into the store and you and the witness sign a paper in front of the clerk showing that they refused to take the products back. Once that is done - start a small court claim. You'd be suprised at how successful you can be.
Newbie
Posts: 36
January 15th, 2006, 04:37 PM
Quoting
I use telus and no problems with the family plan or the phones. I would call the better business bureau and file a complaint. Make sure you're documenting everything (it looks like you are). No company wants the BBB on their case, especially one that's been around as long as Rogers. I think they should replace your phones with ones that work and absorb the cost of calls placed to them to sort out problems with the service. Additionally, if some sales rep said that you would have text messaging to some country and it turns out you don't have that service, I think you should also consider demanding a full refund for selling you something they don't have - that being text messaging to Greece or where ever. I suppose before you go to the BBB, you should write a letter of complaint and copy it to Rogers head office and maybe just copy it to the BBB as well.
:: I'm posting this, not as a gripe, but to find out if others have experienced the same - and for options of what I should do ::
