Except in those lawsuits where the customer sues because the hot coffee was hot, I am usually quite sympathetic to customers who suffer from unusual forms of company negligence, but for me, something here does not add up.
My first question is, for what reason was the glue on the toilet seat? If it was initiated for some purpose (such as a repair) by the management, my next question is, was there not a warning posted to avoid using that stall? If management did cause the glue to be placed there, but did not have a warning placed, it is in error.
If it ordered both work and sign, but the workman forgot, then the workman should be penalized.
Finally, if it was the work of “the three teenagers seen earlier in the store” I fail to see why the company should be held liable for his victimization by someone else’s prank.
In the case of the employees who did not respond to a request for aid, they should at least be penalized, possibly even fired. They have not adequately learned the axiom, "The customer is always right," or at least, always presumed to be serious.
As for the customer, I am unaware, and do not believe, that diabetes or a heart condition can be contracted from a toilet seat — not even one with unset glue. Other than a possible loss of epidermis when finally pried off the seat, I do not believe much physical damage was done to the man.
As for psychiatric damage, if such damage could be done him through this experience, I believe he owes the company a vote of thanks for being instrumental in discovering his frailty under such benign conditions. How much worse would it have been, had he been inspecting firearms in WalMart’s sporting goods department when his instability manifested itself?
As for his claims of humiliation, I strongly suggest that he has greatly damaged my belief in its severity, by the fact that he has gone public with details of his humiliating experience.
If the worst thing that ever happens to Bob Dougherty is that he is doomed to spend twenty minutes in a public rest room with his arse stuck to a toilet seat, his will be a most charmed life.
She used the ever popular SuperGlue.
