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Woman claims Expedia wrote ‘F--- you’ on itinerary, cancelled trip after she left a bad review
Postmedia Network
First posted: Thursday, October 20, 2016 11:56 AM EDT | Updated: Thursday, October 20, 2016 12:13 PM EDT
A Los Angeles woman claims Expedia cancelled her trip and wrote “F--- you” on her itinerary after she left a negative review on an online survey.
Cara Viramontes told CBS Los Angeles (external - login to view) that she was shocked when she opened the email.
“I thought it was a joke,” she said. “No way this could have happened.”
Viramontes says she was trying to book a trip for her family to Utah from Los Angeles for New Year’s but complained when she was charged travel insurance for her eight-month-old son, who doesn’t need an airline ticket because he will sit on her lap. She called Expedia but was still unsatisfied.
After the call she responded to an online survey, sent to her by the company.
“I was honest,” she told CBS. “I said, ‘you know what, the lady wasn’t helpful. I asked to speak to a supervisor and she wouldn’t let me speak to a supervisor.’”
Two days later she says she got an email notifying her that her trip had been cancelled, along with the cancellation she saw her new itinerary which read “F--- you” at the top of the message.
“Everyone I show, they laugh and think it’s a joke,” she told CBS. “No one can believe a company as credible as Expedia would ever do something like this.”
She called customer service but was told that she was to blame for the cancellation. So she took a screenshot and sent it to a supervisor at Expedia but didn’t receive any response.
Viramontes wrote about her frustrations on Facebook in a post that has since been deleted.
On Tuesday she told CBS that Expedia hadn’t offered to compensate her for the $600 she paid for her trip and that an employee told her she would have to pay $200 to book another flight.
However, when contacted by CBS, Expedia said it had opened an investigation into the matter and would rebook Viramontes flights, refund her money and provide her with a $500 travel voucher.
Expedia’s CEO also responded to the controversy on Twitter (external - login to view), saying: “Sometimes when you give individuals the power to do right by customers, they do wrong. We will make it right for Cara, @JJMothershed.”

Woman claims Expedia wrote ‘F--- you’ on itinerary, cancelled trip after she lef