Disgruntled renters on travel forums like MilePoint and FlyerTalk want Hertz to put the brakes on “spy cams.” A loyal Hertz customer who rented a car in Chicago said it might make them never want to rent with Hertz again:
So why is Hertz creeping out customers with cameras it’s not using? “Hertz added the camera as a feature of the NeverLost 6 in the event it was decided, in the future, to activate live agent connectivity to customers by video. In that plan the customer would have needed to turn on the camera by pushing a button (while stationary),” Imperatrice explained. “The camera feature has not been launched, cannot be operated and we have no current plans to do so.”
The device is often included as a free perk for Hertz’s “Gold” members, meaning Hertz is taking the risk of creeping out its most loyal customers with the camera eye in the car. When asked whether customers were informed there would be a camera in the car, or told under what circumstance it would be activated, Imperatrice again emphasized that the cameras had never been used. “The camera on our NeverLost 6 devices has never been active (hence, it is never on) and we have no current plans to activate the camera in the future,” she said by email.
more
http://fusion.net/story/61741/hertz-cameras-in-rental-cars/
So why is Hertz creeping out customers with cameras it’s not using? “Hertz added the camera as a feature of the NeverLost 6 in the event it was decided, in the future, to activate live agent connectivity to customers by video. In that plan the customer would have needed to turn on the camera by pushing a button (while stationary),” Imperatrice explained. “The camera feature has not been launched, cannot be operated and we have no current plans to do so.”
The device is often included as a free perk for Hertz’s “Gold” members, meaning Hertz is taking the risk of creeping out its most loyal customers with the camera eye in the car. When asked whether customers were informed there would be a camera in the car, or told under what circumstance it would be activated, Imperatrice again emphasized that the cameras had never been used. “The camera on our NeverLost 6 devices has never been active (hence, it is never on) and we have no current plans to activate the camera in the future,” she said by email.
more
http://fusion.net/story/61741/hertz-cameras-in-rental-cars/