Karrie needs tech help!

karrie
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#1
Okay, I've been having computer issues for a long time, with recurring freezing of my computer. It's now become immensely clear that it occurs anytime I watch any kind of video. I've uninstalled and reinstalled my web browser, as well as all the flash players, etc that I can think of, and still it keeps happening. I can not watch any video content without having to do a hard reboot on my comp. I've also run virus scans, adware scans, and they all claim my comp is now squeaky clean.

Any suggestions as to what I can do to fix this?
 
lone wolf
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#2
It sounds like time to reformat. These blasted things (ever since Windows 95) store backup - and quite inaccessible - files
 
DurkaDurka
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#3
You probably have some corrupt video codecs.

Check this site, you can download and install their codec pack which contains codecs for .mp4, .avi, h.264 etc etc

--
 
Slim Chance
#4
Is your computer very old? It could be that your hard drive is (physically) overheating and stalling/crashing because of that.

Check to see (hear) that the internal fan is running occasionally.
 
eh1eh
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#5
Sounds like a heat problem I had with my old AMD64 but I'd bet Durka is on the right track. Word Perfect 9 used to do this to me too but then I got ver. 12 and it went away.
Good luck.
 
karrie
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#6
Quote: Originally Posted by Slim ChanceView Post

Is your computer very old? It could be that your hard drive is (physically) overheating and stalling/crashing because of that.

Check to see (hear) that the internal fan is running occasionally.

Oh yeah, I definitely have it crash due to overheating once in a while... the fan has always sucked in this laptop, and everyone I know with similar ones has the same issue.... this is ON TOP of that problem, and is almost instantaneous when I look at a vid.


Durka, I'll give that a shot and see if it helps.
 
petros
#7
Sounds like video chipset is overheating for sure.
 
DurkaDurka
Avatar
#8
Watching a flash video shouldn't significantly increase the system temperature.

Karrie, if you go to control panel-administrative tools-event viewer-application logs: Look for en entry with a red exclamation mark or yellow warning. Within that log, it should tell you what caused the browser to crash.
 
CDNBear
#9
What about dumping the memory Durka?
 
Slim Chance
#10
Quote: Originally Posted by karrieView Post

Oh yeah, I definitely have it crash due to overheating once in a while... the fan has always sucked in this laptop, and everyone I know with similar ones has the same issue.... this is ON TOP of that problem, and is almost instantaneous when I look at a vid.


Durka, I'll give that a shot and see if it helps.

If you're ever in a pinch and need to boot-up sooner rather than later, shut down the laptop (if it lets you), close it up and stick it in the fridge for a few minutes.

It sounds silly, but it does cool it down enough to get working again for a while.

PS - If it is crashing as often as you say; think real hard about transferring you files to disk or flash-drive... Once your HD is gone, it's a real pain to get all that data.

Just a thought.
 
MHz
#11
Quote: Originally Posted by karrieView Post

Okay, I've been having computer issues for a long time, with recurring freezing of my computer. It's now become immensely clear that it occurs anytime I watch any kind of video. I've uninstalled and reinstalled my web browser, as well as all the flash players, etc that I can think of, and still it keeps happening. I can not watch any video content without having to do a hard reboot on my comp. I've also run virus scans, adware scans, and they all claim my comp is now squeaky clean.

Any suggestions as to what I can do to fix this?

Take the covers off and blow all the dust off the motherboard, power supply, etc) you might even want to take the fans apart and put a very small amount of 'lube' on the bearings so they spin faster and quieter.
Your graphics card should also have a fan so pop that out and service it also., Same thing with the CPU fan and use an air-hose of the exhaust from a vacuum to supply a blast of air. do it outside as a lot of dust will come out. Repeat yearly.
 
karrie
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#12
Well, that didn't cut it Durka. *pout*

As for backing up... I'm all backed up. I've got a new comp coming this week, and this one will be hubby's... I wanted to sort out the issues for him.
 
MHz
#13
Quote: Originally Posted by karrieView Post

Well, that didn't cut it Durka. *pout*

As for backing up... I'm all backed up. I've got a new comp coming this week, and this one will be hubby's... I wanted to sort out the issues for him.

Rather than give him one that doesn't work all the time can you buy a high performance fan to increase the cooling. (now that I know it's not a tower)
 
DurkaDurka
#14
Quote: Originally Posted by karrieView Post

Well, that didn't cut it Durka. *pout*

As for backing up... I'm all backed up. I've got a new comp coming this week, and this one will be hubby's... I wanted to sort out the issues for him.

I would check the application logs and see what exactly is causing the crash.
 
karrie
#15
Quote: Originally Posted by DurkaDurkaView Post

I would check the application logs and see what exactly is causing the crash.

okay.... how do I do that? lol.
 
DurkaDurka
Avatar
#16
Start -Control panel-Administrative Tools-Event Viewer-Application Logs, System Logs

Look for entries near the top with red or yellow exclamation marks. If you find any, copy the text and paste it here and I'll see if I can decipher it.
 
karrie
Avatar
#17
Okay, I have a ton that say 'Media Centre update terminated'.

But, my most recent says ACEEventLog.... exception called by ATI.ACE.MOM and, obviously, a whole bunch of jibberish that my frigging comp won't let me copy and paste. lol. Do you need more info than that?
 
DurkaDurka
Avatar
#18
Quote: Originally Posted by karrieView Post

Okay, I have a ton that say 'Media Centre update terminated'.

But, my most recent says ACEEventLog.... exception called by ATI.ACE.MOM and, obviously, a whole bunch of jibberish that my frigging comp won't let me copy and paste. lol. Do you need more info than that?

Sounds like ATI media center is causing the crash, specifically the update portion.

My suggestion is that you reinstall the video drivers for the presumed ATI video card.

You can do this by going to the laptop manufacturer web site and downloading the latest drivers for your laptop model or you might be able to find them here: --
 
Liberalman
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#19
I use CCleaner and another eraser program on a regular bases and I also wipe the temporary graphics.

I found that it speeds it up
 
karrie
#20
Quote: Originally Posted by DurkaDurkaView Post

Sounds like ATI media center is causing the crash, specifically the update portion.

My suggestion is that you reinstall the video drivers for the presumed ATI video card.

You can do this by going to the laptop manufacturer web site and downloading the latest drivers for your laptop model or you might be able to find them here: --

Okay, I'll go hunting and see if I can fix that, thanks!
 
EagleSmack
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#21
Karrie my PC was doing the same thing after awhile. Slow speed, crashing, longer boot up times. I took it to the Geek Squad at Best Buy (I'm not sure if you have those up there) and they cleaned out everything. Your hard drive picks up so much junk on the net and it just eventually get overwhelmed with garbage.
 
karrie
#22
Quote: Originally Posted by EagleSmackView Post

Karrie my PC was doing the same thing after awhile. Slow speed, crashing, longer boot up times. I took it to the Geek Squad at Best Buy (I'm not sure if you have those up there) and they cleaned out everything. Your hard drive picks up so much junk on the net and it just eventually get overwhelmed with garbage.

But.... I'm cheap....
 
DurkaDurka
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#23
Quote: Originally Posted by karrieView Post

But.... I'm cheap....

If it was me, I would put the restore CD in and skip the whole troubleshooting process. If it's a hardware issue, it will manifest it self with the new install.
 
karrie
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#24
Quote: Originally Posted by DurkaDurkaView Post

If it was me, I would put the restore CD in and skip the whole troubleshooting process. If it's a hardware issue, it will manifest it self with the new install.

Sure... the restore CD... I'll pretend I know where that is...

With the renoes in the basement it would take forever to dig through boxes and try to find the damn thing.
 
DurkaDurka
Avatar
#25
Quote: Originally Posted by karrieView Post

Sure... the restore CD... I'll pretend I know where that is...

With the renoes in the basement it would take forever to dig through boxes and try to find the damn thing.

Ohh, Karrie. You see, problems like this occur when housewives are not properly supervised when using binary counting machines. What has the world come to...
 
karrie
#26
Quote: Originally Posted by DurkaDurkaView Post

Ohh, Karrie. You see, problems like this occur when housewives are not properly supervised when using binary counting machines. What has the world come to...

Nuh-uh!
 
#juan
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#27
Have you tried a simple system restore? Where you pick a time when the computer was operating fine and you restore all the settings to that time. You can find system restore in accessories under system tools
 
JLM
Avatar
#28
Quote: Originally Posted by karrieView Post

Okay, I've been having computer issues for a long time, with recurring freezing of my computer. It's now become immensely clear that it occurs anytime I watch any kind of video. I've uninstalled and reinstalled my web browser, as well as all the flash players, etc that I can think of, and still it keeps happening. I can not watch any video content without having to do a hard reboot on my comp. I've also run virus scans, adware scans, and they all claim my comp is now squeaky clean.

Any suggestions as to what I can do to fix this?

If you have the money for it (probably at least $75) take it to a reputable computer geek and have it overhauled and cleaned. (Sure beats screwing around with these frickin' things and pulling your hair out. ) The sh*t that goes on with these things is uncanny.
 

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