Newbie
Posts: 1 
August 24th, 2004, 06:42 AM
Telus blocks ports for its ADSL customers.
I, as a Telus’ customer consider myself being betrayed and would like to hear community’s input on the issue of Telus blocking ports. I think it was against any normal business practice rules and I am sure it was illegal too. I would like to launch a legal action against Telus but I cannot do it alone. If anyone can add your arguments to the list below and/or would like to join, please contact me (see e-mail at the bottom) and please use at least one word TELUS in the subject for proper routing of your message to me.
In my opinion Telus’ advertising is deceptive/misleading. Nowhere on the sign up page or in the conditions (which I signed for and paid for) was said that any part of my service will be blocked. TOS says that I should not operate any server and I do not, BUT I need those ports for a different reason and should be able to use them as I paid for full service.
Telus changed its conditions without proper notification of its customers whose business like mine became affected. I’ve lost clients, real money and potential money. I also lost a lot of time troubleshooting my network assuming that it is on my side. I would like to be compensated for my direct and indirect losses AND I would like to impose punitive damages on Telus so it would not have a habit of f**king its customers this way.
Since my service was degraded I would like to be compensated for it and the price I pay reduced.
If I am forced to switch to another provider I want all my expenses including original Telus’ setup fees to be compensated.
Telus may be abusing its monopoly power (if not legally, likely de-facto). They force me to upgrade to a more expensive package that I do not need, which is for sure abuse of consumer’s trust and I would like to find out if that is a violation of a law or a consumer protection act etc. Just recall what Microsoft was sued for? If I understand it correctly it was implied that they were overcharging its customers, forced to use services that customers did not want to pay for and abusing their monopoly power. So, how much different it is from what Telus does? Why nobody cares?
In the meanwhile I encourage everyone affected to at least file a CRTC complaint here:
http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E
TELUS representatives, if you read this and it does not go to your deaf ears as usual, you are welcome to contact me too.
Everybody else: please send me your thoughts and ideas about what we, as consumers can do about it
IMPORTANT! Please do not send me any suggestions of any illegal activities, like hacking them or spamming them or anything like that, I won't even read it. Thank you.
To e-mail me please replace the "[AT]" sign on a normal "@" sign (without brackets, wothout quotes) in the following line:
smarttech[AT]spamcop.net
* The "[AT]" notation is used to prevent spammers from automatically harvesting this e-mail address
** Posted from:
http://www.geocities.com/teluscustomer/
Telus blocks ports for its ADSL customers.
I, as a Telus’ customer consider myself being betrayed and would like to hear community’s input on the issue of Telus blocking ports. I think it was against any normal business practice rules and I am sure it was illegal too. I would like to launch a legal action against Telus but I cannot do it alone. If anyone can add your arguments to the list below and/or would like to join, please contact me (see e-mail at the bottom) and please use at least one word TELUS in the subject for proper routing of your message to me.
In my opinion Telus’ advertising is deceptive/misleading. Nowhere on the sign up page or in the conditions (which I signed for and paid for) was said that any part of my service will be blocked. TOS says that I should not operate any server and I do not, BUT I need those ports for a different reason and should be able to use them as I paid for full service.
Telus changed its conditions without proper notification of its customers whose business like mine became affected. I’ve lost clients, real money and potential money. I also lost a lot of time troubleshooting my network assuming that it is on my side. I would like to be compensated for my direct and indirect losses AND I would like to impose punitive damages on Telus so it would not have a habit of f**king its customers this way.
Since my service was degraded I would like to be compensated for it and the price I pay reduced.
If I am forced to switch to another provider I want all my expenses including original Telus’ setup fees to be compensated.
Telus may be abusing its monopoly power (if not legally, likely de-facto). They force me to upgrade to a more expensive package that I do not need, which is for sure abuse of consumer’s trust and I would like to find out if that is a violation of a law or a consumer protection act etc. Just recall what Microsoft was sued for? If I understand it correctly it was implied that they were overcharging its customers, forced to use services that customers did not want to pay for and abusing their monopoly power. So, how much different it is from what Telus does? Why nobody cares?
In the meanwhile I encourage everyone affected to at least file a CRTC complaint here:
http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E
TELUS representatives, if you read this and it does not go to your deaf ears as usual, you are welcome to contact me too.
Everybody else: please send me your thoughts and ideas about what we, as consumers can do about it
IMPORTANT! Please do not send me any suggestions of any illegal activities, like hacking them or spamming them or anything like that, I won't even read it. Thank you.
To e-mail me please replace the "[AT]" sign on a normal "@" sign (without brackets, wothout quotes) in the following line:
smarttech[AT]spamcop.net
* The "[AT]" notation is used to prevent spammers from automatically harvesting this e-mail address
** Posted from:
http://www.geocities.com/teluscustomer/
Bright Spark
Posts: 417
Location: Montréal, Canada
Location: Montréal, Canada
August 24th, 2004, 09:50 AM
If I understand correctly, you're using your internet connection for your business, are you using a business plan with Telus? If not, I guess that Telus is in its right to block all those ports. Most of the ISP block ports and when they say to not use a server, they mean FTP, P2P, IRC, SMTP, HTTP.... Home internet services usually give you an internet acces with e-mail accounts, and by internet access, it means the right to surf the web. But, I don't know what is in Telus contract, I'm referring to my ISP's contract which states all of the above clearly.
So, are you using home or business plan?
If I understand correctly, you're using your internet connection for your business, are you using a business plan with Telus? If not, I guess that Telus is in its right to block all those ports. Most of the ISP block ports and when they say to not use a server, they mean FTP, P2P, IRC, SMTP, HTTP.... Home internet services usually give you an internet acces with e-mail accounts, and by internet access, it means the right to surf the web. But, I don't know what is in Telus contract, I'm referring to my ISP's contract which states all of the above clearly.
So, are you using home or business plan?
Newbie
Posts: 4
August 24th, 2004, 11:07 AM
Yes, it is for business, but it is a basic package. Yet it costs almost twice as much as the same package for residential. So what am I paing twice as much? And they have another package that is much more expensive than mine but it says that I will have 2 static ip addresses (for $25 !) and will be allowed to have a server. It is none of their business what I am using if I pay for bandwidth and if I need those ports for testing or VoIP it does not mean that I operate a server.
Please do nto reply here as I am not sure if I will have time to come back here, but feel free to e-mail me or check the updates here:
http://www.geocities.com/teluscustomer/
Thank you for your input.
Yes, it is for business, but it is a basic package. Yet it costs almost twice as much as the same package for residential. So what am I paing twice as much? And they have another package that is much more expensive than mine but it says that I will have 2 static ip addresses (for $25 !) and will be allowed to have a server. It is none of their business what I am using if I pay for bandwidth and if I need those ports for testing or VoIP it does not mean that I operate a server.
Please do nto reply here as I am not sure if I will have time to come back here, but feel free to e-mail me or check the updates here:
http://www.geocities.com/teluscustomer/
Thank you for your input.
Member
Posts: 70
Location: Calgary, Alberta, Canada, eh?
Location: Calgary, Alberta, Canada, eh?
November 24th, 2004, 12:19 AM
Telus has been known to block ports. Actually, in the last month or so I know of two of my cohorts that have had their ports blocked. I, on the other hand, run a web, smtp, pop, ftp, telnet, and ssh server on their standard ports and have never had a problem with my ISP.
The magic is usually bandwidth. If your bandwidth is reasonable, you tend to stay off your ISP's radar. If you hit the 50GB or so mark then Shaw will certainly look your way. Telus openly tells their customers that they don't monitor bandwidth, but there's definitely something that triggers to them to take a look at you. If it's not bandwidth, I don't know what it is, but it's something.
So....general rule....don't run a server and suck all the bandwidth you can get out of your ISP. That tends to piss them off and then they'll find your server.
Having said that, there is at least one ISP that will let you run servers on a residential account. I'm not going to post it here out of decency, but if anyone is interested I would be happy to talk in private about it.
Quoting
OK, I know he's never coming back, but I just gotta say...
Yes, it is for business, but it is a basic package. Yet it costs almost twice as much as the same package for residential. So what am I paing twice as much? And they have another package that is much more expensive than mine but it says that I will have 2 static ip addresses (for $25 !) and will be allowed to have a server. It is none of their business what I am using if I pay for bandwidth and if I need those ports for testing or VoIP it does not mean that I operate a server.
Please do nto reply here as I am not sure if I will have time to come back here, but feel free to e-mail me or check the updates here:
http://www.geocities.com/teluscustomer/
Thank you for your input.
Please do nto reply here as I am not sure if I will have time to come back here, but feel free to e-mail me or check the updates here:
http://www.geocities.com/teluscustomer/
Thank you for your input.
Telus has been known to block ports. Actually, in the last month or so I know of two of my cohorts that have had their ports blocked. I, on the other hand, run a web, smtp, pop, ftp, telnet, and ssh server on their standard ports and have never had a problem with my ISP.
The magic is usually bandwidth. If your bandwidth is reasonable, you tend to stay off your ISP's radar. If you hit the 50GB or so mark then Shaw will certainly look your way. Telus openly tells their customers that they don't monitor bandwidth, but there's definitely something that triggers to them to take a look at you. If it's not bandwidth, I don't know what it is, but it's something.
So....general rule....don't run a server and suck all the bandwidth you can get out of your ISP. That tends to piss them off and then they'll find your server.
Having said that, there is at least one ISP that will let you run servers on a residential account. I'm not going to post it here out of decency, but if anyone is interested I would be happy to talk in private about it.
Newbie
Posts: 4
November 24th, 2004, 12:56 AM
Telus does not have anybody on a radar or not. They reconfigured their network which affected everyone at once regardless of their traffic.
Telus is not able (according to the inside information from BC) to block or unblock ports for individual accounts. It depends on your plan that you subscribed to and then the configuration is the same for all the subscribers.
I had virtually no traffic - only occasional testing if networking equipment - routers, firewalls, VPN, even some servers, but I never operated a server, so the traffic was really next to nothing. It could not trigger any "radar".
Telus does not have anybody on a radar or not. They reconfigured their network which affected everyone at once regardless of their traffic.
Telus is not able (according to the inside information from BC) to block or unblock ports for individual accounts. It depends on your plan that you subscribed to and then the configuration is the same for all the subscribers.
I had virtually no traffic - only occasional testing if networking equipment - routers, firewalls, VPN, even some servers, but I never operated a server, so the traffic was really next to nothing. It could not trigger any "radar".
Member
Posts: 70
Location: Calgary, Alberta, Canada, eh?
Location: Calgary, Alberta, Canada, eh?
November 24th, 2004, 07:46 AM
Quoting
Not true. I know people right now that are on Telus and one of them has their web and ftp ports blocked while the other doesn't.
Telus does not have anybody on a radar or not. They reconfigured their network which affected everyone at once regardless of their traffic.
..snip..
..snip..
Member
Posts: 70
Location: Calgary, Alberta, Canada, eh?
Location: Calgary, Alberta, Canada, eh?
November 24th, 2004, 02:21 PM
Yes, I know, I have too much time on my hands
Quoting
Odds can't be zero - that would mean it has a probability of zero which means it can't happen
Odds are zero. It is ONLY thanks to notification which existence I did not know about when I was writing the very first post. 
Yes, I know, I have too much time on my hands
Newbie
Posts: 13
Location: Vancouver Island
Location: Vancouver Island
January 15th, 2008, 12:00 PM
Greetings!
Pattisw...I understand your pain and speaking aside from your issue with Telus I have to agree that Shaw provides a better support in all departments. In early 90's Telus mobility screwd me royaly and almost cost me my job. My cell phone was used for after hours emergencies and because I missed a payment of $40 bucks (my very and only missed payment) they disconnected my service that overnight. Apparrently back then Telus was strict in that regards with new clients. However this issue was resolved with an apology and a free month of airtime...(I rather take my business elswhere but stuck on a 3 year contract). I have to say Telus has improved in the last decade(perhaps more strikes will help!) To avoid most of my problems I usually speak with a higher level of support beacuse 2 out of 20 customer service agent are probably new at the job. I also try to call telus internet support during business hours as they seemed to be local(don't know if it REALLY makes any differents). At last, I tried to be polite and maintain a personal tone of voice even though I am peed off after waiting near hour before I get a live agent.
The reason I wanted to post on this forum is because I need help and perhaps someone may assist me.
I am with Telus high speed lite giving me up to 256 kpbs download and 128 kpbs upload with 10gb uplaod/download usage. A Telus agent said upload usage is free, is this correct?
Is there a free download time with my ISP?
I have also noticed when I check my bandwidth usage some odd days when I have been downloading and they are not posted on my Telus account usage. Is there a reason for that? I mean its even better if I don't get charged.
Your help on this is greatly appreciated. Thanks!
Greetings!
Pattisw...I understand your pain and speaking aside from your issue with Telus I have to agree that Shaw provides a better support in all departments. In early 90's Telus mobility screwd me royaly and almost cost me my job. My cell phone was used for after hours emergencies and because I missed a payment of $40 bucks (my very and only missed payment) they disconnected my service that overnight. Apparrently back then Telus was strict in that regards with new clients. However this issue was resolved with an apology and a free month of airtime...(I rather take my business elswhere but stuck on a 3 year contract). I have to say Telus has improved in the last decade(perhaps more strikes will help!) To avoid most of my problems I usually speak with a higher level of support beacuse 2 out of 20 customer service agent are probably new at the job. I also try to call telus internet support during business hours as they seemed to be local(don't know if it REALLY makes any differents). At last, I tried to be polite and maintain a personal tone of voice even though I am peed off after waiting near hour before I get a live agent.
The reason I wanted to post on this forum is because I need help and perhaps someone may assist me.
I am with Telus high speed lite giving me up to 256 kpbs download and 128 kpbs upload with 10gb uplaod/download usage. A Telus agent said upload usage is free, is this correct?
Is there a free download time with my ISP?
I have also noticed when I check my bandwidth usage some odd days when I have been downloading and they are not posted on my Telus account usage. Is there a reason for that? I mean its even better if I don't get charged.
Your help on this is greatly appreciated. Thanks!
